Scandinavian Airlines phone booking
http://www.scandinavian.net/16th of June 2005
The Scandinavian Airlines online booking really truely sucks. It's slow and confusing with all the little drop-down arrows that requires a P.H.D to understand. What's worse is that it doesn't play well with Firefox. So bad that people have written a greasemonkey script to try to do something about it. Unfortunately that script didn't work at all for me. Perhaps it's got something to do with that it says...:
"Booking System unavailable. Please try again later or contact SAS for assistance. We apologize for the inconvenience and hope to return to full service as soon as possible"
...for about a day. I tried yesterday afternoon and again this morning. How can the booking system be unavailable for at least one day (maybe more)?!
Anyway, to my point, I phoned up their booking line and I truely recommend it. I didn't have to wait long and the woman I spoke to was very friendly. She was able to do all kinds of searches to different dates, airports and times. All I had to say was "earlier, please" or "in the evening is better" etc. Making the payment was easy too.
An interesting thing is that if you book over the phone you have to pay an extra £10 just because it's on the phone. I told them about the unavailable booking system and she knocked the £10 off my final price without making a fuss. I was actually ready to pay them the £10 just because the phone booking was such a good service. Point is, still using the phone over the web is great. Especially when the operator really tries hard to make it a good experience. Keep up the good work SAS. Perhaps one day you can do to your website what you've done to your phonebooking.
UPDATE:
Someone emailed me this:
"Yes the SAS online booking sucks but what's the phone booking line telephone number?"
They make it so incredibly hard to find that phone number for some reason. Even though they make a profit on the phonebookings (£10 in the UK) (The number is 0870-60 727 727)
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